We are looking for a functional manager who takes responsibility independently for organising and structuring the work within the given frameworks and can work well in a team. Within the IV Directorate, Building, Testing & Functional Management Department, Knowledge Team Functional Management, we are looking for a functional manager for the e-Desk who will design, test and manage forms for applying for subsidies, among other things.

You are the spider in the web between the business, application managers and developers. Keeping an overview, proactively planning and organising, setting priorities and being able to switch in dynamics are then important. A solid and stress-resistant personality with excellent communication skills and who possesses the necessary organisational sensitivity and tact.

Work includes:

1. Analyse user requirements and scheme texts and create a concise FO from them for the application forms.

2. Ensure functional maintenance and continuity of the application and dare to stand up for this2. Maintain proactive contact with internal users in line departments, with Dictu and with the external developer.

3. Perform authorisation management and monitor the processes involved

4. Fast and appropriate analysis and resolution of incidents or problems and progress monitoring of open reports

5. Update documentation and prepare management manuals, if missing

6. Contribute to the development the application and processes (functional) by suggesting issues and improvements

7. Drafting a test plan and test cases, performing and coordinating testing activities (FAT/GAT) and preparing reports on the tests performed